KPI lens for APIs

John Musser, Director of API Platforms at Ford and founder of API Science, has a presentation on KPIs for APIs.

One of the interesting points he makes is on choosing your “KPI lens”. You may want to look at KPIs from the point of view of the CEO (in which case financial metrics like revenue and margin are important). Or you may want to look at them from the point of view of DevOps, in which case performance, availability and error rates are important. Or you may want to look at them from a CMO point of view, in which case developer acquisition costs, developer demographics or portal visitor count and sources are important.

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